Privacy Policy

1. Information we may collect

We may collect information you provide, including your name, business name, email, phone number, website, selected services or packages, project details, budget, timing and messages.

Depending on the tools used on the website, we may also collect limited technical information such as your IP address, browser, device, pages visited, referral source, approximate location, cookie identifiers and CTA interactions.

2. How we use information

We may use information to respond to inquiries, assess project fit, prepare proposals, deliver services, communicate about active work, improve the website, measure performance, maintain security, meet legal obligations and send permitted marketing messages.

3. Consent

We seek consent where required and use information for reasonable purposes related to the reason it was collected. When you submit an inquiry, you allow Ermete to respond and follow up about that inquiry.

4. Cookies and analytics

The website may use cookies or similar technologies for essential operation, security, forms, analytics, advertising measurement and saved selections. You may use available browser controls to limit non-essential cookies.

5. Service providers

Ermete may use service providers for hosting, email, forms, analytics, CRM, project management, advertising, media coordination, payments or accounting. These providers may process information for Ermete and may operate in other countries.

6. Processing outside Canada

Some service providers may store or process information outside British Columbia or Canada. The information may then be subject to the laws of that location.

7. Sharing information

Ermete may share information with service providers supporting normal business operations, with your consent, to complete a requested service, to follow the law, to protect rights or security, or during a protected business transaction. Ermete does not sell personal information.

8. Retention

Ermete keeps information only as long as reasonably needed for the purposes described, legal obligations, dispute resolution and business records. The retention period depends on the type of information and why it was collected.

9. Security

Ermete uses reasonable administrative, technical and organizational measures to protect the information it handles. No internet transmission or storage method is completely secure. Do not send highly sensitive personal information through the general contact form.

10. Access and correction

You may request access to or correction of your personal information, subject to applicable law and permitted exceptions. Requests may be submitted through the Ermete contact page. We may need to verify your identity.

11. Marketing messages

You may unsubscribe from marketing messages using the method provided in the message or by contacting Ermete through the website. We may still send service messages related to an inquiry, proposal or active project.

12. Children

This website is intended for business and professional audiences and is not directed to children. Ermete does not knowingly collect personal information from children through this website.

13. Third-party links

This website may link to third-party websites. Their own privacy policies apply to how they handle information.

14. Changes to this Policy

Ermete may update this Privacy Policy when its practices, tools or legal requirements change. The effective date shows the current version.

15. Contact

Privacy questions and requests may be submitted through the Ermete contact page.